Documentation

This tutorial explains the steps necessary to integrate an external application. It covers registration, authentication, and application life cycle.

In this tutorial, you will learn how to create/end agent session and how to listen to system events on the platform.

Your application must request notification about events as soon as the agent session is started. There are a number of events that can occur on the platform. This reference outlines the JSON schema for each event type that you could receive.

eLearning Tools

Explains the middleware needed to make a BYOC channel work with CXone. Bring Your Own Channel (BYOC) allows you to set up an unsupported digital channel with CXone using APIs.