The inContact Android Mobile SDK allows you to easily add chat and callback widgets into your Android application. Additionally, it allows you to quickly retrieve key queue statistics and show it within your mobile application. These features can be added without much coding and without needing to be an expert on the inContact APIs. Once added, they can be customized to meet any additional requirements you may have.

This article takes you through the steps of creating a simple Android application and adding the widgets supported by the inContact Mobile SDK. You will need to download the Android SDK and Eclipse IDE and configure it before you start the steps in the sections that follow.