Class AgentAssistProcessorService

Agent Assist Processor Service

Hierarchy

AgentAssistProcessorService

Index

Constructors

constructor

Properties

Methods

Constructors

constructor

new AgentAssistProcessorService(): AgentAssistProcessorService

Returns AgentAssistProcessorService

Properties

Private knowledgeArticleSuggestions

knowledgeArticleSuggestions: KnowledgeArticlesForContactId[] = []

onKnowledgeArticleSuggestionsReceived

onKnowledgeArticleSuggestionsReceived: BehaviorSubject<KnowledgeArticlesForContactId[]> = ...

onKnowledgeArticleSuggestionsReceivedForContactId

onKnowledgeArticleSuggestionsReceivedForContactId: Subject<KnowledgeArticlesForContactId> = ...

onRtigStateUpdatePayload

onRtigStateUpdatePayload: BehaviorSubject<any> = ...

onSmartRepliesReceivedForContactId

onSmartRepliesReceivedForContactId: Subject<KnowledgeArticlesForContactId> = ...

Methods

clearAgentAssistStoreFromIndexDb

clearAgentAssistStoreFromIndexDb(): Promise<void>

Used to remove getnext data from indexdb
example
```
agentAssistProcessorService.clearAgentAssistStoreFromIndexDb();
```
Returns Promise<void>

getAgentAssistGetNextForContactIdFromIndexDb

getAgentAssistGetNextForContactIdFromIndexDb(contactId: string): Promise<AgentAssistWSRequest[]>

Used to get GetNext event data from indexdb for a contact Id
example
```
agentAssistProcessorService.getAgentAssistGetNextForContactIdFromIndexDb(contactId);
```
Parameters
- contactId: string
Returns Promise<AgentAssistWSRequest[]>

getAllAgentAssistGetNextFromIndexDb

getAllAgentAssistGetNextFromIndexDb(): Promise<AgentAssistWSRequest[]>

Used to get GetNext event data from indexdb
example
```
agentAssistProcessorService.getAllAgentAssistGetNextFromIndexDb();
```
Returns Promise<AgentAssistWSRequest[]>

getValuesByKeyPattern

getValuesByKeyPattern(storeName: IndexDBStoreNames, searchText: string): Promise<any[]>

Used to get Index DB entries matching the key pattern in searchText
example
```
const values = await this.getValuesByKeyPattern(storeName, searchText);
```
Parameters
- storeName: IndexDBStoreNames
  
  name of the index DB store
- searchText: string
  
  text pattern to search in the Keys
Returns Promise<any[]>

processCCAIWebSocketMessages

processCCAIWebSocketMessages(resp: any, newMessage: IKnowledgeAssistMessage): void

Pre-Process CCAI WebSocket Messages to filter before saving to state
example
```
this.processCCAIWebSocketMessages(resp, newMessage);
```
Parameters
- resp: any
  
  The CCAI websocket response
- newMessage: IKnowledgeAssistMessage
  
  The new message for web socket
Returns void

processRTIGWebSocketMessages

processRTIGWebSocketMessages(wsMsgRespBody: any): void

Pre-Process RTIG WebSocket Messages to filter before saving to state
example
```
this.processRTIGWebSocketMessages(wsMsgRespBody);
```
Parameters
- wsMsgRespBody: any
  
  The RTIG websocket message response
Returns void

Private reduceDuplicateSuggestion

reduceDuplicateSuggestion(existingSuggestions: KnowledgeArticleSuggestion[], newArticles: KnowledgeArticle[]): KnowledgeArticleSuggestion

Reduce duplication in Knowledge Article Suggestions
example
```
const newArticles = this.reduceDuplicateSuggestion(existingSuggestions, newArticles);
```
Parameters
- existingSuggestions: KnowledgeArticleSuggestion[]
  
  existing KnowledgeArticleSuggestions Array
- newArticles: KnowledgeArticle[]
  
  : new KnowledgeArticles Array
Returns KnowledgeArticleSuggestion

removeAgentAssistGetNextForContactIdFromIndexDb

removeAgentAssistGetNextForContactIdFromIndexDb(contactId: string): Promise<void>

Used to remove getnext data from indexdb for a contact Id
example
```
agentAssistProcessorService.removeAgentAssistGetNextForContactIdFromIndexDb();
```
Parameters
- contactId: string
Returns Promise<void>

removeEntriesByKeyPattern

removeEntriesByKeyPattern(storeName: IndexDBStoreNames, searchText: string): Promise<void>

Used to remove Index DB entries matching the key pattern in searchText
example
```
await this.removeEntriesByKeyPattern(storeName, searchText);
```
Parameters
- storeName: IndexDBStoreNames
  
  name of the index DB store
- searchText: string
  
  text pattern to search in the Keys
Returns Promise<void>

removeInMemoryDataForContactId

removeInMemoryDataForContactId(contactId: string): void

Remove any In Memory data for a contact Id
example
```
this.removeInMemoryDataForContactId(contactId);
```
Parameters
- contactId: string
  
  contact Id
Returns void

setAgentAssistGetNextInIndexDb

setAgentAssistGetNextInIndexDb(newGetNextData: AgentAssistWSRequest): Promise<void>

Used to put agent assist getnext data into indexdb for a contact Id
example
```
agentAssistProcessorService.setAgentAssistGetNextInIndexDb();
```
Parameters
- newGetNextData: AgentAssistWSRequest
Returns Promise<void>

Private validateArticle

validateArticle(article: KnowledgeArticle): boolean

validate a knowledge article
example
```
bool isValid = this.validateArticle(article);
```
Parameters
- article: KnowledgeArticle
  
  KnowledgeArticle
Returns boolean

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