Model class for agent state
ID of Agent
Name of state for the Agent
ID of active Contact if any
Agent first name
Indicates if agent is in ACTIVE state
Represents whether agent is marked as favorite or not on UI
Indicates if active Contact is using an outbound Skill
Agent last name
ISO 8601 timestamp of last database poll. Value should be passed in "updatedSince" parameter on next call
Time of last record update
Channel name of Contact if any
ID for Unavailable state
Name of Unavailable state
ID of Skill Agent is working on
Name of Skill Agent is working on
ISO 8601 time the Agent started on current Skill
Agent Phone for current session
ID of Agent Team
Name of Agent Team
userId of Agent
This method to parse agent state response
parse(data);
agent state object
Generated using TypeDoc
Model class for agent state