Class CXoneIndicatorManager

Indicators manager class

Hierarchy

CXoneIndicatorManager

Constructors

constructor

new CXoneIndicatorManager(): CXoneIndicatorManager

get instance for admin service
example
```
const indicatorManager = new IndicatorManager();
```
Returns CXoneIndicatorManager

Properties

Private acdSessionManager

acdSessionManager: ACDSessionManager = ...

Private adminService

adminService: AdminService = ...

agentIndicatorsEvent

agentIndicatorsEvent: Subject<CXoneIndicator[]> = ...

agentIndicatorsEventObservable

agentIndicatorsEventObservable: ObservableValue<CXoneIndicator[], CXoneIndicator[], any> = ...

Private contactIndicator

contactIndicator: CXoneIndicator[] = []

contactIndicatorsEvent

contactIndicatorsEvent: Subject<CXoneIndicator[]> = ...

contactIndicatorsEventObservable

contactIndicatorsEventObservable: ObservableValue<CXoneIndicator[], CXoneIndicator[], any> = ...

Private logger

logger: Logger = ...

Private validationUtils

validationUtils: ValidationUtils = ...

Methods

dispose

dispose(): void

Dispose observable values when sequence ends

example
CXoneClient.instance.indicator.dipose();

Returns void

handleIndicatorActions

handleIndicatorActions(indicators: CXoneIndicator[]): CXoneIndicator[]

Handles indicators based on actionType
example
```
this.handleIndicatorActions(indicators);
```
Parameters
- indicators: CXoneIndicator[]
  
  received indicators array
Returns CXoneIndicator[]
- updated- indicators array

onCustomFormSubmit

onCustomFormSubmit(event: any): void

Submit function for custom form
example
```
this.onCustomFormSubmit(submitEvent);
```
Parameters
- event: any
  
  submit event with form elements
Returns void

Private parseSignalScriptParameters

parseSignalScriptParameters(input: string): { contactId: any; parameters: {} }

Method to parse the signal script parameters
example
```
parseSignalScriptParameters("\"384734477\" \"city\" \"state\" \"country\" \"\" \"\"");
```
Parameters
- input: string
Returns { contactId: any; parameters: {} }
- contactId: any
- parameters: {}
  - [key: string]: any

Private parseSpawnParameters

parseSpawnParameters(input: string): { parameters: string; scriptName: string; skillId: number; startDate: string }

Method to parse the spawn script parameters
example
```
parseSpawnParameters("\"abc\\indicator_script\" 638173 \"\" \"\" \"\" \"\" \"\"")
```
Parameters
- input: string
  
  actionURI
Returns { parameters: string; scriptName: string; skillId: number; startDate: string }
- parameters: string
- scriptName: string
- skillId: number
- startDate: string

Private prepareHtmlDocument

prepareHtmlDocument(indicator: CXoneIndicator): CXoneIndicator

Prepares html document for custom form indicator
example
```
this.prepareHtmlDocument(customIndicatorData);
```
Parameters
- indicator: CXoneIndicator
  
  indicator to be processed for custom form
Returns CXoneIndicator
- indicator data with embeded html

signalScript

signalScript(indicator: CXoneIndicator): void

Used to start signal script
example
```
openSignalScript();
```
Parameters
- indicator: CXoneIndicator
Returns void

spawnScript

spawnScript(indicator: CXoneIndicator): void

Method to call the spawn script
example
```
openSpawnScript();
```
Parameters
- indicator: CXoneIndicator
Returns void

Private updateAgentIndicator

updateAgentIndicator(): void

subscribe the update agent indicators event

Returns void

Private updateContactIndicator

updateContactIndicator(): void

subscribe the update contact indicators event

Returns void

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