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Class CXoneNotificationManager

This class to manage notification

Hierarchy

  • CXoneNotificationManager

Index

Constructors

Properties

Methods

Constructors

constructor

Properties

Private acdSession

acdSession: ACDSessionManager = ...

Private agentMessageNotificationSvc

agentMessageNotificationSvc: AgentMessageNotificationService = ...

Private logger

logger: Logger = ...

onCXoneNotificationEvent

onCXoneNotificationEvent: Subject<CXoneSdkError | WemNotificationDisplayData | WemSuccessResponse> = ...

onUpdateMessageEvent

onUpdateMessageEvent: Subject<CXoneSdkError | AgentMessageNotification[]> = ...

Private tenant

tenant: CXoneTenant = ...

Private validationUtils

validationUtils: ValidationUtils = ...

wemNotificationProvider

wemNotificationProvider: WemNotificationProvider = ...

Methods

addACDNotificationToIndexDB

  • Method to add agent message notifications to indexDB

    example
    this.addACDNotificationToIndexDB();

    Parameters

    Returns Promise<void>

getAgentMessageNotification

  • getAgentMessageNotification(): void

  • Method to get agent message notification

    example
    this.getAgentMessageNotification();

    Returns void

markACDNotificationAcknowledge

  • markACDNotificationAcknowledge(notificationId: string): Promise<CXoneSdkError>

  • Method to add agent message notification to indexDB

    example
    this.markACDNotificationAcknowledge();

    Parameters

    • notificationId: string

    Returns Promise<CXoneSdkError>

sendWemAcknowledge

  • This method to send message is ready Acknowledgement to WebSocket

    example
    sendWemAcknowledge('abc1234')

    Parameters

    • msgId: string

      Notification message id

    Returns void | CXoneSdkError

    • boolean | CXoneSdkError

startWemWebSocket

  • This method to start websocket

    example
    startWemWebsocket('en-US', 'Asia/Calcutta',{maxRetryAttempts:5, retryInterval: 2000})

    Parameters

    Returns Promise<boolean | CXoneSdkError>

    • Promise boolean or CXoneSdkError

terminateWemWebSocket

  • Use to terminate the ws worker instance

    example
    this.terminateWsWorker();

    Returns void | CXoneSdkError

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