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Class CXoneScreenPop

Screen Pop manager class

Hierarchy

  • CXoneScreenPop

Index

Constructors

Properties

Accessors

Methods

Constructors

constructor

  • example
    const screenPopManager = new screenPopManager();

    Returns CXoneScreenPop

Properties

Private acdSessionManager

acdSessionManager: ACDSessionManager = ...

Private agentAssistEvent

agentAssistEvent: Subject<CXoneAgentAssist> = ...

Private contactScreenPopUrl

contactScreenPopUrl: Subject<CXoneContactScreenpop> = ...

Private customScreenpopEvent

customScreenpopEvent: Subject<CXoneCustomScreenpop> = ...

Private logger

logger: Logger = ...

Private pageOpenEvent

pageOpenEvent: Subject<CXonePageOpen> = ...

Private popUrlEvent

popUrlEvent: Subject<CXonePopUrl> = ...

Private runAppEvent

runAppEvent: Subject<CXoneRunApp> = ...

Accessors

agentAssistSubject

  • example
    const cxOneScrrenPop = cxOneScrrenPop.agentAssistSubject

    Returns Subject<CXoneAgentAssist>

contactScreenPopSubject

  • example
    const cxOneScrrenPop = cxOneScrrenPop.contactScreenPopSubject

    Returns Subject<CXoneContactScreenpop>

customScreenpopSubject

  • example
    const cxOneCustomScreenPop = cxOneCustomScreenPop.customScreenpopSubject

    Returns Subject<CXoneCustomScreenpop>

pageOpenSubject

  • example
    const pageOpenManager = pageOpenManager.pageOpenSubject

    Returns Subject<CXonePageOpen>

popUrlSubject

  • example
    const cxOneScrrenPop = cxOneScrrenPop.popUrlSubject

    Returns Subject<CXonePopUrl>

runAppSubject

  • example
    const cxOneScrrenPop = cxOneScrrenPop.runAppSubject

    Returns Subject<CXoneRunApp>

Methods

handlePageOpenActions

  • Handles page open based on actionType

    example
    this.handlePageOpenActions(pageOpen);

    Parameters

    Returns CXonePageOpen

    • updated- page open

handleRunAppActions

  • Handles run app based on actionType

    example
    this.handleRunAppActions(runApp);

    Parameters

    Returns CXoneRunApp

    • updated- run app

onCustomFormSubmit

  • onCustomFormSubmit(event: any): void

  • Submit function for custom form

    example
    this.onCustomFormSubmit(submitEvent);

    Parameters

    • event: any

      submit event with form elements

    Returns void

Private prepareHtmlDocument

  • Prepares html document for custom form indicator

    example
    this.prepareHtmlDocument(customIndicatorData);

    Parameters

    Returns CXoneRunApp

    • indicator data with embeded html

Private screenPopForReqagentAndSkills

  • screenPopForReqagentAndSkills(): void

  • subscribe default screen pop and confiqure in 'reqagent' studio

    Returns void

screenPopSubscribe

  • screenPopSubscribe(runApp: boolean, pageOpen: boolean, contactScreenPop: boolean, popUrl: boolean, agentAssist: boolean, customScreenpop: boolean): void

  • subscribe the screen pop event

    example

    screenPopSubscribe(false,true, true)

    Parameters

    • runApp: boolean
    • pageOpen: boolean
    • contactScreenPop: boolean
    • popUrl: boolean
    • agentAssist: boolean
    • customScreenpop: boolean

    Returns void

Private subscribeAgentAssistEvent

  • subscribeAgentAssistEvent(): void

  • subscribe the agent assist event

    Returns void

Private subscribeCustomScreenpop

  • subscribeCustomScreenpop(): void

  • subscribe the custom screenpop event

    Returns void

Private subscribePageOpenEvent

  • subscribePageOpenEvent(): void

  • subscribe the page open event

    Returns void

Private subscribePopUrlEvent

  • subscribePopUrlEvent(): void

  • subscribe the popUrl event

    Returns void

Private subscribeRunAppEvent

  • subscribeRunAppEvent(): void

  • subscribe the run app event

    Returns void

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