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Model Class for the DigitalContactEvent

Hierarchy

Index

Constructors

Properties

channelType: string
remarks
  • The channel type for digital contact.
contactId: string
remarks
  • The unique contact ID for this contact. This will be unique on the CXone platform. use this field for accept/reject contact.
customerName: string
remarks
  • Name of the customer who has initiated the digital contact.
digitalCaseId: string
remarks
  • The identifier of case in digital platform of a digital contact. This is id field in case object (case->id) in Digital and DFOContactId in ACD getNextEvent.
iisHost: string

iis hosting event details

refusalTimeout: number
remarks
  • Time in seconds after which the digital contact will get refused.
skill: string
remarks
  • Name of the skill to which the digital contact was routed.
startTime: Date
remarks
  • A Date value that is an ISO8601-formatted date/time that shows when the contact started. Tenant time zone?
startTimeUtc: Date
remarks
  • A Date value that is an ISO8601-formatted date/time that shows when the contact started. This will always be in UTC time.
status: string
remarks
  • Current status of the digital contact
type: string
remarks
  • A string that indicates the contact type.
vcHost: string

vc hosting event details

Methods

  • parse(data: {}): void
  • The parse method will take the data object and assign the values to the DigitalContactEvent class properties

    example
    parse(data);
    

    Parameters

    • data: {}

      Data object received

      • [key: string]: string

    Returns void

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