The unique contact ID for this contact. This will be unique on the CXone platform.
use this field for accept/reject contact.
customerName
customerName:string
remarks
Name of the customer who has initiated the digital contact.
digitalCaseId
digitalCaseId:string
remarks
The identifier of case in digital platform of a digital contact.
This is id field in case object (case->id) in Digital and DFOContactId in ACD getNextEvent.
iisHost
iisHost:string
iis hosting event details
refusalTimeout
refusalTimeout:number
remarks
Time in seconds after which the digital contact will get refused.
skill
skill:string
remarks
Name of the skill to which the digital contact was routed.
startTime
startTime:Date
remarks
A Date value that is an ISO8601-formatted date/time that shows when the contact started. Tenant time zone?
startTimeUtc
startTimeUtc:Date
remarks
A Date value that is an ISO8601-formatted date/time that shows when the contact started. This will always be in UTC time.
status
status:string
remarks
Current status of the digital contact
type
type:string
remarks
A string that indicates the contact type.
vcHost
vcHost:string
vc hosting event details
Methods
parse
parse(data: {}): void
The parse method will take the data object and assign the values to the DigitalContactEvent class properties
Model Class for the DigitalContactEvent