Method to addDigitalMessageTag
response from API
Method to add message reaction
Id of the message
reaction type eg. - like/ smile/ laugh etc
Method will add extra required parameters after getting contact search response
Method will add extra required parameters after getting message search response
Method to clear Quick Replies
Method to create URL link to secure form, URL created after this api call will be used to sent to the customer by agent using editor.
form Id selected from form list
contact number of customer
Method to deleteDigitalMessageTag
response from API
Method to delete message author name
Id of the message
Method to delete message content
Id of the message
Get all attachment for digital contact
list of attachment ids
Get attachment using securedPermanentUrl for digital contact Few channels like Instagram require no token due to open CDN
Method to get all digital channels
Method to get all routing queues
Get attachment using securedPermanentUrl for digital contact
Method to get can erase Message Content And UserNames flag
Method to fetch Contact History
Method to return the Digital agent status id
Method to get available languages for translation
Method to get contact list based on provided query parameters
search query containing status, channel, skill etc.
force fetch channel on/off
force fetch routing queue on/off
Method to get customers list
Service to handle generic digital API calls