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Class Queue

Class to capture agent queues API

Hierarchy

Index

Constructors

Properties

Methods

Constructors

constructor

Properties

agentId

agentId: number
remarks
  • Unique identifier for Agent

businessUnitId

businessUnitId: number
remarks
  • Unique identifier for business unit(Tenant)

campaignId

campaignId: number
remarks
  • Unique identifier for Campaign

earliestQueueTimeInUTC

earliestQueueTimeInUTC: Date
remarks
  • Earliest queue time

longestQueueTimeInSeconds

longestQueueTimeInSeconds: string
remarks
  • Longest queue time

mediaType

mediaType: number
remarks
  • Type of Media

queueCount

queueCount: number
remarks
  • Total count of the contact

skillId

skillId: number
remarks
  • Unique identifier for Skill

skillName

skillName: string
remarks
  • Name of Skill

Methods

parse

  • parse(data: {}): void

  • This method to parse agent queue data

    example
    parse(data);

    Parameters

    • data: {}

      Agent queues data

      • [key: string]: string

    Returns void

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