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Class SkillActivityEvent

Model class for activity

Hierarchy

Index

Constructors

Properties

Methods

Constructors

constructor

Properties

agentsAvailable

agentsAvailable: number
remarks

Count of available agents

agentsLoggedIn

agentsLoggedIn: number
remarks

Count of logged in agents

agentsUnavailable

agentsUnavailable: number
remarks

Count of unavailable agents

agentsWorking

agentsWorking: number
remarks

Count of working agents

campaignId

campaignId: number
remarks

Unique identifier for Campaign

contactsHandledInSLA

contactsHandledInSLA: number
remarks

The number of contacts agents handled inside the specified service level threshold

contactsHandledOutSLA

contactsHandledOutSLA: number
remarks

The number of contacts agents handled outside the specified service level threshold

earliestQueueTime

earliestQueueTime: string
remarks

EarliestQueueTime

emailFromAddress

emailFromAddress: string
remarks

Agent Email Address

isActive

isActive: boolean
remarks

Indicates if agent is in Active state

isOutbound

isOutbound: boolean
remarks

Indicates whether the call is an Outbound or inbound.

isPersonalConnection

isPersonalConnection: boolean
remarks

Indicates if the Skill is Personal Connection

mediaTypeId

mediaTypeId: number
remarks

Unique identifier for the type of media, chat is "3", phone is "4"

mediaTypeName

mediaTypeName: string
remarks

Name of media type

personalQueueCount

personalQueueCount: number
remarks

Numbers of items in personal queue

queueCount

queueCount: number
remarks

Number of items in queue

serviceLevel

serviceLevel: number
remarks

Service level set for the contact

serviceLevelGoal

serviceLevelGoal: number
remarks

The minimum service level set by user per contact type

skillId

skillId: number
remarks

Unique identifier for skill

skillName

skillName: string
remarks

Name of the skill

skillQueueCount

skillQueueCount: number
remarks

Number of skills in queue

Methods

parse

  • parse(data: {}): void

  • This method to parse skill activity response

    example
    parse(data);

    Parameters

    • data: {}
      • [key: string]: any

    Returns void

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