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Declare all the agent skills details

Hierarchy

  • AgentSkill

Index

Properties

isNaturalCallingRunning: boolean
remarks
isOutbound: boolean
remarks
  • flag to identify outbound skill
isPriorityBlending: boolean
remarks
skillId: number
remarks
  • Unique identifier for skill
skillName: string
remarks
  • Name of the skill
strategy: string
remarks
  • The value that indentify whether the outbound skill is 'Manual' or 'PersonalConnection'
typeId: number
remarks
  • Unique identifier for the type of media
useACW: boolean
remarks
  • flag to identify the skill has ACW state

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