Interface AgentStateHistory

agentId: This is a unique, system-generated ID assigned to each Agent

agentSessionId: The session ID created when the agent logs in, and ends when they log out

agentStateId: Numeric identifier for the agent state

agentStateName: The name of state for the Agent

contactId: Add contact ID

duration: The number of seconds that the Agent was in the state. Changed duration field in milliseconds (ISO-8601 format).

fromAddress: The ANI, email, or chat address of the source Contact

isNaturalCalling: True or False, indicates if the Contact is NaturalCalling

isOutbound: True or False, indicates if the Contact is outbound

mediaTypeId: The numeric ID of the Media Type. It will be one of the following values: 1, 2, 3, 4, 5, 6, 7, 8, 9

mediaTypeName: The name of the Media Type

outStateDescription: The descpription of the OutState or Unavailable Code

outStateId: ID of the OutState if the agent state is "Unavailable"

skillId: The unique, system-generated ID of the skill

skillName: The text description of the skill. It displays the name assigned to the skill

startDate: The ISO 8601 formatted time that the state change took place, based on the UTC time zone

stateIndex: Cardinal order of states for the Agent. A step-by-step accounting of the different states that the Agent was in throughout their shift.

stationId: The unique, system-generated ID of the Station used by the Agent when logging in

stationName: The name of Station used by Agent when logging in

teamNo: The unique, system-generated ID assigned to each Team.

toAddress: The DNIS, email, or chat address of the destination Contact