AssignmentPanelMetadata | nice-cxone-acd-agent-apps

This object acts as a top level place holder for all properties related to Assignment Panel as a whole. It stores metadata which is unique across whole Assignment Panel and provide quick access to those properties.

Hierarchy

AssignmentPanelMetadata

Index

Properties

Optional incommingAcdInteractionId

incommingAcdInteractionId?: string

This property will return Incomming ACD Contact (Voice, VoiceMail, and Workitem) Interaction ID in the Assignment Panel.

Optional incommingDfoInteractionId

incommingDfoInteractionId?: string

This property will return Incomming DFO Contact Interaction ID in the Assignment Panel.

Optional selectedInteractionId

selectedInteractionId?: string

At any point of time, Agent can select only one interaction in Assignment panel. This property will return Selected Interaction ID in the Assignment Panel.

Optional voiceInteractionId

voiceInteractionId?: string

At any point of time, Assignment panel can have only single Voice call. This property will return Active Voice Call Contact Interaction ID in the Assignment Panel.

Optional voiceMailInteractionId

voiceMailInteractionId?: string

At any point of time, Assignment panel can have only single Voice Mail call. This property will return Active Voice Mail Contact Interaction ID in the Assignment Panel.