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Properties

acwTypeId?: number
remarks
  • represent model for ACW Type Id value
callControlButton: CallControlButton
contact: AssertsShape<{ allowDispositions: RequiredBooleanSchema<boolean, AnyObject>; ani: RequiredStringSchema<string, AnyObject>; ansMachineOverride: default<boolean, AnyObject, boolean>; ansMachineOverrideEndTime: RequiredStringSchema<string, AnyObject>; blendingToSkillName: RequiredStringSchema<string, AnyObject>; callType: RequiredStringSchema<string, AnyObject>; complianceRecord: RequiredBooleanSchema<boolean, AnyObject>; confirmationRequired: RequiredBooleanSchema<boolean, AnyObject>; contactId: RequiredStringSchema<string, AnyObject>; customData: RequiredStringSchema<string, AnyObject>; customerCardUrl: default<string, AnyObject, string>; deliveryType: RequiredStringSchema<string, AnyObject>; disconnectCode: RequiredStringSchema<string, AnyObject>; dnis: RequiredStringSchema<string, AnyObject>; externalId: RequiredStringSchema<string, AnyObject>; finalState: RequiredBooleanSchema<boolean, AnyObject>; interactionId: RequiredStringSchema<string, AnyObject>; isInbound: RequiredBooleanSchema<boolean, AnyObject>; isLinked: RequiredBooleanSchema<boolean, AnyObject>; isLogging: RequiredBooleanSchema<boolean, AnyObject>; isRequireManualAccept: default<boolean, AnyObject, boolean>; label: RequiredStringSchema<string, AnyObject>; lastStateChangeTime: RequiredDateSchema<Date, AnyObject>; lastStateChangeTimeUtc: RequiredDateSchema<Date, AnyObject>; masterId: RequiredStringSchema<string, AnyObject>; omniGroupId: RequiredStringSchema<string, AnyObject>; originalState: RequiredBooleanSchema<boolean, AnyObject>; otherInformation: RequiredStringSchema<string, AnyObject>; otherInformationNewFormat: RequiredStringSchema<string, AnyObject>; parentContactId: RequiredStringSchema<string, AnyObject>; screenPopUrl: RequiredStringSchema<string, AnyObject>; screenPopUrlVariables: MixedSchema<any, AnyObject, any>; skill: RequiredStringSchema<string, AnyObject>; startTime: RequiredDateSchema<Date, AnyObject>; startTimeUtc: RequiredDateSchema<Date, AnyObject>; status: RequiredStringSchema<string, AnyObject>; timeZones: RequiredStringSchema<string, AnyObject>; timeout: RequiredNumberSchema<number, AnyObject> }>
contactID: string
remarks
  • 'contactID' is identifier for the ACD contacts only. For DFO Contact please refer 'caseID' property in CXoneDigitalContact
fromProvider?: string
remarks
  • represent model for denoting type of parent interaction while elevating
interactionId: string
remarks
  • represent model for interaction id
maxSecondsACW?: number
remarks
  • represent model for max seconds ACW
requireDisposition?: boolean
remarks
  • represent model for require disposition value
skill: string
remarks
  • represent model for contact skill
skillName: string
remarks
  • represent model for skill name
startTime: Date
remarks
  • represent model for start time
status: string
remarks
  • represent model for contact status
type: string
remarks
  • represent model for contact type

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