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Interface ProductivityReport

attributes for ProductivityReport

Hierarchy

  • ProductivityReport

Index

Properties

stateAgentDuration: string
remarks

stateAgentDuration: Total duration an agent has spent being on a specified state"

stateAgentPercentage: number
remarks

stateAgentPercentage: Percentage of the duration for the state agent spend his time on to total login time"

stateName: string
remarks

stateName:The name of the state ex: Available/Working/Unavailable "

stateTeamDuration: string
remarks

stateTeamDuration: Total duration an team has spent being on a specified state"

stateTeamPercentage: number
remarks

stateTeamPercentage: Percentage of the duration for the state team spend time on to total login time"

remarks

subStates: oustates such as InConsult/OutConsult/Lunch/acw states etc. for productivity states like available/working/Unavailable based on the agentStateId

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