attributes for ProductivityReport
stateAgentDuration: Total duration an agent has spent being on a specified state"
stateAgentPercentage: Percentage of the duration for the state agent spend his time on to total login time"
stateName:The name of the state ex: Available/Working/Unavailable "
stateTeamDuration: Total duration an team has spent being on a specified state"
stateTeamPercentage: Percentage of the duration for the state team spend time on to total login time"
subStates: oustates such as InConsult/OutConsult/Lunch/acw states etc. for productivity states like available/working/Unavailable based on the agentStateId
Generated using TypeDoc
attributes for ProductivityReport