Method to addDigitalMessageTag
response from API
Method to add message reaction
Id of the message
reaction type eg. - like/ smile/ laugh etc
Method will add extra required parameters after getting contact search response
Method will add extra required parameters after getting message search response
Method to clear Quick Replies
Method to create URL link to secure form, URL created after this api call will be used to sent to the customer by agent using editor.
form Id selected from form list
contact number of customer
Method to deleteDigitalMessageTag
response from API
Method to delete message author name
Id of the message
Method to delete message content
Id of the message
Get all attachment for digital contact
list of attachment ids
Get attachment using securedPermanentUrl for digital contact Few channels like Instagram require no token due to open CDN
Method to get all digital channels
Method to get all routing queues
Get attachment using securedPermanentUrl for digital contact
Method to get can erase Message Content And UserNames flag
Method to fetch Contact History
Method to return the Digital agent status id
Method to get available languages for translation
Method to get contact list based on provided query parameters
search query containing status, channel, skill etc.
force fetch channel on/off
force fetch routing queue on/off
Method to get customers list
Method to get messages list based on provided query parameters on interaction search
search query containing channel, read status, agent etc.
Method to getDigitalMessageTagByName
response from API
Method to getDigitalMessageTags
response from API
Method to getDigitalMessageTagByName
response from API
Method to get threads list based on provided query parameters on interaction search
search query containing channel, from/to date
Method to get user slot details
Method to get External Platform Templates for channels like whatsapp
channel Id for which external template is configured
Method to get fav quick Replies
represents outbound or not
Method to get digital Outbound channels
Forcefully invoke the API for Outbound Channels
Method to get quick responses includes secure forms, rich text & quick replies
channel ids to be passed to get channel specific list (optional)
Method to parse date in required format
Method to get user slot details
Method to invoke API for getting digital Outbound channels
Method to mark a quickReply as favorite
represents current reply
represents outbound or not
Method to remove message reaction
Id of the message
reaction type eg. - like/ smile/ laugh etc
Method to unmark a quickReply as favorite
represents current reply
represents outbound or not
Method to update all custom fields for Case
Generated using TypeDoc
Service to handle generic digital API calls