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Class MCHSetting

Model class for MCH(MultiChannel Handling) Settings MultiChannel Handling - allows agents to actively work on multiple contacts across multiple channels

Hierarchy

  • MCHSetting

Index

Constructors

Properties

Methods

Constructors

constructor

Properties

chatThreshold

chatThreshold: number
remarks
  • Maximum number of Chats handling ability

contactAutoFocus

contactAutoFocus: boolean
remarks
  • Indicates the contact auto focus

deliveryMode

deliveryMode: string
remarks
  • Indicates the delivery mode

digitalThreshold

digitalThreshold: number
remarks
  • Maximum number of Digital Contacts handling ability

emailThreshold

emailThreshold: number
remarks
  • Maximum number of Emails handling ability

requestContact

requestContact: boolean
remarks
  • Indicates whether new digital contact is requested

smsThreshold

smsThreshold: number
remarks
  • Maximum number of SMS handling ability

totalContactCount

totalContactCount: number
remarks
  • Total count of the Contact

voiceThreshold

voiceThreshold: number
remarks
  • Maximum number of phone calls handling ability

workItemThreshold

workItemThreshold: number
remarks
  • Maximum number of Work Item handling ability

Methods

parse

  • parse(data: any): void

  • The parse method will take the data object and assign the values to the MCHSetting class properties

    example
    parse(data);

    Parameters

    • data: any

      Data object received

    Returns void

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