AgentCopilotContentType | nice-cxone-acd-agent-apps

Enum representing different types of content from the agent copilot notification service.

Index

COPILOT_REQUEST_STATUS: "currentRequestState"

Represents the Current Request State content type.

EMAIL_CREATION_CARD: "emailCreationCard"

Represents the Email content type for email creation.

EMAIL_RESPONSE_CARD: "emailResponseCard"

Represents the Email content type for email response.

FINAL_SUMMARY_NOTES: "finalSummaryNotes"

Represents the Final Summary notes content type.

KB_COMBO: "kbCombo"

Represents the knowledge base combo card content type.

KB_COMBO_VOICE: "kbCombo_Voice"

Represents the knowledge base combo for voice conten type.

NEXT_BEST_RESPONSE: "nextBestResponse"

Represents the Next Best Responses content type.

NEXT_BEST_RESPONSE_EXPERT: "nextBestResponseExpert"

Represents the next best response from an expert content type.

NEXT_BEST_RESPONSE_LLM: "nextBestResponseLLM"

Represents the Next Best Responses with LLM content type.

RT_SUMMARY: "rtSummary"

Represents a real-time summary content type.

SENTIMENT: "sentimentAndReason"

Represents a Sentiment and Reason content type.

TRANSFER_SUMMARY: "transferSummary"

Represents the Transfer Summary contenttype.