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Enumeration DigitalContactStatus

Enum for Digital Case Status

Index

Enumeration Members

CLOSED: "closed"

The contact is closed when there is no further communication

DRAFT: "draft"

Initial status for outbound operations till the communication is not established

ESCALATED: "escalated"

The contact is escalated to some other agent

INCOMING: "Incoming"

The contact is initiated but not yet accepted

NEW: "new"

Initial Case Status when the contact is accepted by agent

OPEN: "open"

Contact is being handled by agent

PENDING: "pending"

The communication is still in progress for the contact

RESOLVED: "resolved"

The contact is resolved after communication

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