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nice-cxone-acd-agent-apps
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nice-cxone-acd-agent-apps
AgentSkill
Interface AgentSkill
Declare all the agent skills details
Hierarchy
AgentSkill
Index
Properties
is
Natural
Calling
Running
is
Outbound
is
Priority
Blending
skill
Id
skill
Name
strategy
type
Id
useACW
Properties
is
Natural
Calling
Running
is
Natural
Calling
Running
:
boolean
remarks
is
Outbound
is
Outbound
:
boolean
remarks
flag to identify outbound skill
is
Priority
Blending
is
Priority
Blending
:
boolean
remarks
skill
Id
skill
Id
:
number
remarks
Unique identifier for skill
skill
Name
skill
Name
:
string
remarks
Name of the skill
strategy
strategy
:
string
remarks
The value that indentify whether the outbound skill is 'Manual' or 'PersonalConnection'
type
Id
type
Id
:
number
remarks
Unique identifier for the type of media
useACW
useACW
:
boolean
remarks
flag to identify the skill has ACW state
Exports
Agent
Skill
is
Natural
Calling
Running
is
Outbound
is
Priority
Blending
skill
Id
skill
Name
strategy
type
Id
useACW
Generated using
TypeDoc
Declare all the agent skills details