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Interface AssignmentPanelMetadata

This object acts as a top level place holder for all properties related to Assignment Panel as a whole. It stores metadata which is unique across whole Assignment Panel and provide quick access to those properties.

Hierarchy

  • AssignmentPanelMetadata

Index

Properties

incommingAcdInteractionId?: string

This property will return Incomming ACD Contact (Voice, VoiceMail, and Workitem) Interaction ID in the Assignment Panel.

incommingDfoInteractionId?: string

This property will return Incomming DFO Contact Interaction ID in the Assignment Panel.

selectedInteractionId?: string

At any point of time, Agent can select only one interaction in Assignment panel. This property will return Selected Interaction ID in the Assignment Panel.

voiceInteractionId?: string

At any point of time, Assignment panel can have only single Voice call. This property will return Active Voice Call Contact Interaction ID in the Assignment Panel.

voiceMailInteractionId?: string

At any point of time, Assignment panel can have only single Voice Mail call. This property will return Active Voice Mail Contact Interaction ID in the Assignment Panel.

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