polling options to identify if polling is needed or not
Optional searchText
searchText?:string
remarks
search string in case for search request, search will happen on fields depending on entity requested.
If requested entity is agentList then search will happen based on fields - (firstName, lastName, userName).
If requested entity is skillList then search will happen based on field - (skillName).
If requested entity is addressBookList then search will happen based on field - (firstName, lastName, mobile, phone, email).
Optional shouldFetchAllAgents
shouldFetchAllAgents?:boolean
remarks
flag to get all agents including logged-in agent as well.
requested entity array for directory data