InteractionData | nice-cxone-acd-agent-apps

This object will contain all data pertaining to a single Interaction

Index

acdContacts: Contacts

This will contain object list of all ACD contact (including Voice, VoiceMail, and Workitem) for current interaction

digitalContacts: Contacts

This will contain object list of all DFO contacts for current interaction

interactionId: string

returns - interaction id for current interaction

interactionReceivedTime: string

returns - interaction received time for current interaction

interactionType: InteractionType

returns - type of interaction

interactionUpdatedTime: string

returns - interaction updated time for current interaction

This will contain object list of Agent Queue Details for current interaction

selectedContactId: string

For elevated interaction, this will return Contact ID of last selected contact out of multiple ACD and DFO contacts within a single interaction
For normal interaction, this will return the Contact ID of child contact

selectedTab?: number

This number points to the tab number for elevation

returns - SLA indicator type for current interaction