Properties
Optional callType
callType?: string
Optional caseId
caseId?: string
Optional channelName
channelName?: string
contactId
contactId: string
contactMode
contactMode: string
contactReceivedTime
contactReceivedTime: string
contactStatus
contactStatus: string
Optional createdAt
createdAt?: string
Optional currentContactState
currentContactState?: string
Optional customerCardUrl
customerCardUrl?: string
Optional customerMessageUpdatedAt
customerMessageUpdatedAt?: Date
Optional customerName
customerName?: string
Optional elevatedFrom
elevatedFrom?: string
Optional expandedViewDetails
expandedViewDetails?: boolean
Optional hasUnreadMessage
hasUnreadMessage?: boolean
Optional interactionId
interactionId?: string
Optional isAssignedToAgentInbox
isAssignedToAgentInbox?: boolean
Optional isAudioRecordingRemoved
isAudioRecordingRemoved?: boolean
Optional isCommitmentReminder
isCommitmentReminder?: boolean
Optional isContactAccepted
isContactAccepted?: boolean
Optional isContactRejected
isContactRejected?: boolean
Optional isDocked
isDocked?: boolean
Optional isImageTypeNotSupported
isImageTypeNotSupported?: boolean
Optional isOutbound
isOutbound?: boolean
Optional isPrivate
isPrivate?: boolean
Optional isRecordingInProgress
isRecordingInProgress?: boolean
isSelected
isSelected: boolean
Optional payload
payload?: string
Optional realExternalPlatformId
realExternalPlatformId?: string
Optional refusalTimeOut
refusalTimeOut?: number
Optional showBadge
showBadge?: boolean
Optional skillOrQueueId
skillOrQueueId?: string
skillOrQueueName
skillOrQueueName: string
Optional startDate
startDate?: string
Optional threadId
threadId?: string
Optional workItemType
workItemType?: string
Optional wysiwygEnabled
wysiwygEnabled?: boolean