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Class CXoneContact

Model class for CXoneContact have common properties of voice and digital contact

Hierarchy

Index

Constructors

Properties

Constructors

constructor

Properties

Optional acwTypeId

acwTypeId?: number
remarks
  • represent model for ACW Type Id value

contactID

contactID: string
remarks
  • 'contactID' is identifier for the ACD contacts only. For DFO Contact please refer 'caseID' property in CXoneDigitalContact

Optional fromProvider

fromProvider?: string
remarks
  • represent model for denoting type of parent interaction while elevating

interactionId

interactionId: string
remarks
  • represent model for interaction id

Optional maxSecondsACW

maxSecondsACW?: number
remarks
  • represent model for max seconds ACW

Optional requireDisposition

requireDisposition?: boolean
remarks
  • represent model for require disposition value

skill

skill: string
remarks
  • represent model for contact skill

skillName

skillName: string
remarks
  • represent model for skill name

startTime

startTime: Date
remarks
  • represent model for start time

status

status: string
remarks
  • represent model for contact status

type

type: string
remarks
  • represent model for contact type

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