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Properties

acwTypeId?: number
remarks
  • represent model for ACW Type Id value
callControlButton: CallControlButton
contact: AssertsShape<{ contactId: RequiredStringSchema<string, AnyObject>; createdDate: RequiredDateSchema<Date, AnyObject>; customData: default<string, AnyObject, string>; fileDuration: RequiredNumberSchema<number, AnyObject>; fileName: RequiredStringSchema<string, AnyObject>; finalState: RequiredBooleanSchema<boolean, AnyObject>; from: default<string, AnyObject, string>; isInbound: RequiredBooleanSchema<boolean, AnyObject>; label: default<string, AnyObject, string>; lastStateChangeTime: RequiredDateSchema<Date, AnyObject>; masterID: RequiredStringSchema<string, AnyObject>; omniGroupId: default<string, AnyObject, string>; parentContactId: default<string, AnyObject, string>; requireDisposition: default<boolean, AnyObject, boolean>; screenPopUrl: RequiredStringSchema<string, AnyObject>; skill: default<string, AnyObject, string>; skillName: default<string, AnyObject, string>; startTime: RequiredDateSchema<Date, AnyObject>; status: RequiredStringSchema<string, AnyObject>; to: default<string, AnyObject, string>; type: default<string, AnyObject, string>; voiceMailType: default<string, AnyObject, string> }>
contactID: string
remarks
  • 'contactID' is identifier for the ACD contacts only. For DFO Contact please refer 'caseID' property in CXoneDigitalContact
fromProvider?: string
remarks
  • represent model for denoting type of parent interaction while elevating
interactionId: string
remarks
  • represent model for interaction id
maxSecondsACW?: number
remarks
  • represent model for max seconds ACW
requireDisposition?: boolean
remarks
  • represent model for require disposition value
skill: string
remarks
  • represent model for contact skill
skillName: string
remarks
  • represent model for skill name
startTime: Date
remarks
  • represent model for start time
status: string
remarks
  • represent model for contact status
type: string
remarks
  • represent model for contact type

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