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This is the base class for ACD

Hierarchy

  • CXoneSkillActivityQueue

Index

Constructors

  • get instance for agent session and admin service

    example
    const cxoneSkillActivity = new CXoneSkillActivity(cxoneClient);
    

    Parameters

    Returns CXoneSkillActivityQueue

Properties

agentQueueProvider: CXoneAgentQueuesProvider = ...
agentQueueSubject: Subject<AgentQueues> = ...
agentQueuesDetailProvider: CXoneAgentQueuesDetailProvider = ...
agentQueuesDetailSubject: Subject<AgentQueuesDetail[]> = ...
skillActivityEvent: Subject<SkillActivityResponse> = ...
skillActivityProvider: CXoneSkillActivityProvider = ...

Methods

  • startAgentQueuesPolling(agentId?: string): void
  • Used to start the agent queue polling

    example
    this.cxoneQueue.startAgentQueuesPolling()
    

    Parameters

    • Optional agentId: string

    Returns void

  • Used to start the skill activity polling

    example
    this.startSkillActivityPolling()
    

    Parameters

    Returns void

  • terminateAgentQueuePolling(): void
  • Used to terminate the agent queue polling

    example
    this.cxoneQueue.terminateAgentQueuePolling()
    

    Returns void

  • terminateSkillActivityPolling(): void
  • Used to terminate the skill activity polling

    example
    this..terminateSkillActivityPolling()
    

    Returns void

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