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This object will contain all data pertaining to a single Interaction

Hierarchy

  • InteractionData

Index

Properties

acdContacts: Contacts

This will contain object list of all ACD contact (including Voice, VoiceMail, and Workitem) for current interaction

digitalContacts: Contacts

This will contain object list of all DFO contacts for current interaction

interactionId: string

returns - interaction id for current interaction

interactionReceivedTime: string

returns - interaction received time for current interaction

interactionType: InteractionType

returns - type of interaction

interactionUpdatedTime: string

returns - interaction updated time for current interaction

queueDetails?: AgentQueuesDetail

This will contain object list of Agent Queue Details for current interaction

selectedContactId: string
  • For elevated interaction, this will return Contact ID of last selected contact out of multiple ACD and DFO contacts within a single interaction
  • For normal interaction, this will return the Contact ID of child contact
selectedTab?: number

This number points to the tab number for elevation

slaIndicator: SLAIndicatorType

returns - SLA indicator type for current interaction

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