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Class CXoneSkillActivityProvider

skill activity Provider Class

Hierarchy

  • CXoneSkillActivityProvider

Index

Constructors

Properties

Methods

Constructors

constructor

Properties

Private acdSession

acdSession: ACDSessionManager = ACDSessionManager.instance

Private baseUri

baseUri: string = ''

Private cxoneClient

cxoneClient: CXoneClient = ...

Private entityCounts

entityCounts: { skillList: number } = ...

Type declaration

  • skillList: number

Private isOutbound

isOutbound: boolean = false

Private limit

limit: number = -1

Private logger

logger: Logger = ...

Private mediaTypeId

mediaTypeId: number = undefined

Private offset

offset: number = -1

pollingWorker

pollingWorker: any

Private searchText

searchText: string = ''

Private skillActivityPollingRequest

skillActivityPollingRequest: SkillActivityPollingRequest = {}

Private totalSearchResultCount

totalSearchResultCount: { skillList: number } = ...

Type declaration

  • skillList: number

Private utilService

utilService: HttpUtilService = ...

Methods

Private filterActiveSkillswithMediatype

  • method to filter skill list on the basis on mediatype, isActive and isOutbound property

    example
    this.filterActiveSkillswithMediatype([SkillActivityEvent, SkillActivityEvent]);

    Parameters

    Returns SkillActivityEvent[]

Private filterSkillwithMediatype

  • method to filter skill list on the basis on mediatypeid and isoutbound property

    example
    this.filterSkillwithMediatype();

    Parameters

    Returns SkillActivityEvent[]

Private formatSkillActivityResponse

  • This method to format skill activity response

    example
    formatSkillActivityResponse(response);

    Parameters

    • response: any

      activity api response object

    Returns SkillActivityEvent[]

    • array of skill activity's

getSkillActivityPolling

  • getSkillActivityPolling(): any

  • Checks if skill activity polling is running

    example
    const isSkillActivityPolling =  this.getSkillActivityPolling();

    Returns any

    • local storage key for skill activity polling

Private getSkillsFromIndexDB

  • getSkillsFromIndexDB(): Promise<void>

  • Used to get the skill data from index DB

    example
    getSkillsFromIndexDB();

    Returns Promise<void>

Private handleDirectoryPagination

  • Used to handle the pagination based on the offset and limit in case of normal directory request flow without search request

    Returns Promise<SkillActivityResponse>

handleSkillActivityResponse

  • handleSkillActivityResponse(response: any): Promise<void>

  • Callback method which will passed on to the worker and will be executed after the polling api response then will publish to the subject subscriber with activity data

    example
    handleSkillActivityResponse(data);

    Parameters

    • response: any

      activity api response object

    Returns Promise<void>

initSkillActivityWorker

  • initSkillActivityWorker(): void

  • Use to initializing the skill activity worker and will return the method inside the worker

    example
    this.initSkillActivityWorker();

    Returns void

restartWorker

  • restartWorker(): void

  • Restarts skill activity worker when new auth token received from Refresh token flow

    example
    this.restartWorker();

    Returns void

setACDSdkBaseInstance

  • Used to set the acd sdk base instance to access the subject from the base class

    example

    Parameters

    Returns void

Private sortResponse

startPolling

  • Used to initiate the polling for skill activity data

    example
    const skillActivityProvider = new CXoneSkillActivityProvider();
    this.skillActivityProvider.startPolling();

    Parameters

    Returns Promise<void>

Private terminateAgentWorker

  • terminateAgentWorker(): void

  • Use to terminate the skill activity worker

    example
    this.terminateAgentWorker

    Returns void

terminatePolling

  • terminatePolling(): void

  • Used to terminate the polling of skill activity

    example
    const agentActivityProvider = new CXoneSkillActivityProvider();
    this.agentActivityProvider.terminatePolling();

    Returns void

Private updateSkillListInDB

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