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Class CXoneDirectory

This is the base class for Directory

Hierarchy

  • CXoneDirectory

Index

Constructors

Properties

Methods

Constructors

constructor

  • Create instance for directory session and initialize it

    example
    new DirectoryBase();

    Returns CXoneDirectory

Properties

Private acdSession

acdSession: ACDSessionManager = ...

addressBookService

addressBookService: AddressBookService

directoryEvent

directoryEvent: Subject<DirectoryResponse> = ...

directoryProvider

directoryProvider: CXoneDirectoryProvider = ...

dynamicDirectory

dynamicDirectory: CXoneDynamicDirectory = ...

onUpdateSkillsEvent

onUpdateSkillsEvent: Subject<AgentSkill[]> = ...

skillService

skillService: SkillService

teamService

teamService: TeamService

Static Private singleton

singleton: CXoneDirectory

Methods

Private clearDirectoryDB

  • clearDirectoryDB(): void

  • Used to clear out the directory data from the index DB before initiating a new directory instance

    Returns void

getAgentSkills

  • getAgentSkills(): void

  • Method to get agent skills

    example
    this.getAgentSkills();

    Returns void

getDirectoryData

  • Used to handle the directory data for polling, non polling and search requests

    example
    getDirectoryData(directoryRequest);

    Parameters

    • directoryRequest: DirectoryRequest

      directory request object with pollingOptions, entity, offset, limit and searchText

    Returns void

getFavoritesByAgent

  • Method to get favorites for Agents

    example
    this.getFavorites(searchText);

    Parameters

    • agentName: string

    Returns Promise<AgentStateResponse[]>

getFilteredStandardBookEntries

  • get Standard Address book entries for all standardbooks for a email autocomplete search

    example
     this.getFilteredStandardBookEntries({ addressBooks: AddressBooks[];
    skip: number;
    top: number;
    searchText: string;})

    Parameters

    • data: { addressBooks: AddressBooks[]; searchText: string; skip: number; top: number }
      • addressBooks: AddressBooks[]
      • searchText: string
      • skip: number
      • top: number

    Returns Promise<AddressBookEntriesResponse[]>

terminateDirectoryPolling

  • terminateDirectoryPolling(): void

  • Used to terminate directory polling

    example
    this.directoryBase.terminateDirectoryPolling()

    Returns void

toggleFavoriteForAgent

  • Method to toggle favorites for Agents

    example
    this.toggleFavorite();

    Parameters

    Returns void

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