Admin API -V17.0

The Admin API is a collection of API calls that deal with system objects in the NICE inContact system. For instance, the Admin API will allow you to change skill assignments for agents. The Admin API also includes some admin-level functions, such as recording or monitoring a call, or remotely logging off an agent. This API is not yet complete, and mostly provides access to data that can be used to augment dashboards or agent applications. Future releases of the Admin API will provide full access to all NICE inContact system objects and relationships.

General Requirements

To use any of the NICE inContact APIs in your application, you must have an API authentication token from the token service. See the API authentication token tutorial for information on what type of token is needed for your application and getting started tutorial to get to know how to get an API authentication token.