Media Playback API- V1.0

You can use this API to access CXone recording media. For 'voice-only' and 'voice-and-screen' media types, the API transfers the interaction metadata and a link to the media file. For 'chat' and 'email' media types, the API transfers the interaction metadata and the transcript.

    • NICE inContact CXone Quality Management Pro with Voice Recording
    • NICE inContact CXone Audio Recording Pro

General Requirements

In order to use these APIs, you must create an Access Key then generate a CXone API token that you can use as a bearer token when calling Media-Playback APIs. Access Keys can be created after enabling the Access Key permissions, then creating an Access Key in the users Profile or by navigating to the access key tab on the employee page.

Loading...