Reporting API

The Reporting API scope contains a collection of API methods that returns various types of calculated data from the NICE CXone platform. The main difference between this and the RealTime API is that Reporting APIs require some kind of time frame overwhich these metrics will be calculated. These APIs can have limits over the the length of these time durations as well as how far into the past they look.

Note: Contact Data needs at least 15 minutes to migrate to the data warehouse before it should be queried/requested and expected to be 100% accurate.

General Requirements

To use any of the NICE CXone APIs in your application, you must have an API authentication token from the token service.See the Getting Started tutorial for information on what type of token is needed for your application and how to get an API Authentication Token.


NOTE :
  1. The application calling APIs can inject an ID called the CorrelationId in the API headers. In such a case, the API response will send back the injected CorrelationId in the API response. There is no change in the API response if the CorrelationID is not injected. See the CorrelationId: Getting Started for more information on CorrelationId.
  2. The WFMData APIs are used only with the “Uptivity” product.


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