You can receive notifications for when NICE releases updates to your CXone cluster.
To subscribe to these notifications, see the Service Notification Timeline in the online help.
Target Beta Deploy: October 15th
Legacy API Authentication
Legacy authentication methods were deprecated in 2022. With the Summer 2023 release, they are moving to End-of-Life status and will cease to function between the Summer and Fall 2023 releases. If you have not already updated your app's authentication, use the global authentication method. There is only one token endpoint with the global method, /auth/token. This endpoint facilitates:
The endpoints in the following API groups were deprecated:
Dear Technology Integration Partner (DEVone),
The second half of 2024 is off to a good start for the DEVone ecosystem. The overall number of DEVone partners continues to grow and revenue generated from joint opportunities is accelerating.
It is also great to see that DEVone partners bring real value for our clients and NICE. Clients that have DEVone solutions as part of their CCaaS deployment seem to have a higher satisfaction level. These trends confirm the value of the DEVone ecosystem.
The strength of the NICE offerings, especially the NICE state-of-the-art AI capabilities (Co-pilot, Autopilot, Actions and Enlighten) combined with the DEVone solutions, can help our joint clients to achieve their business objectives faster.
I am looking forward to work closely with you to have a very strong close of the year. Please do not hesitate to contact me if you have any question.
The NICE Interactions 2024 conferences (Americas and International) were a very significant success for our sponsoring DEVone partners. The conferences created very positive visibility for the DEVone solutions, and the number of leads generated exceeded all expectations.
I am pleased to announce that the NICE Interactions Sponsorship brochure for the Americas (June 16 - 18th, Aria Hotel, Las Vegas) is already available (attached to this newsletter). I encourage all DEVone partners to reserve their sponsorship for NICE Interactions 2025 as soon as possible.
Gartner® named NICE the only Customers’ Choice CCaaS vendor in its 2024 Peer Insights™ “Voice of the Customer for Contact Center as a Service” report.
As of November 2023, we received an overall 4.6 out of 5 rating with 91% of customers saying they would recommend NICE. NICE also received a 4.8 out of 5 for our CXone product capabilities.
CXone is the industry’s leading interaction-centric platform, leveraging NICE Enlighten’s suite of AI solutions, purpose-built for CX.
https://get.nice.com/gartner-customers-choice-ccaas-gartner-2024.html
I advise all DEVone partners to regularly visit the NICE.com site and learn about the state-of-the-art capabilities of the NICE CXone platform. The recently updated video (2min) gives great insights on the competitive strengths of CXone, which you can use in your own client presentations.
Creating an outstanding customer experience (CX) using AI is like forming good habits. Both require consistency, quality, continuous improvement, and the right environment to thrive. Insights from the "Beyond ChatGPT: What Does it Take to Create Real CX AI" webinar provide a roadmap for developing effective CX AI systems through the lens of habit formation. Let’s explore how principles from habit-building can enhance your approach to CX AI.
https://www.nice.com/blog/building-exceptional-cx-ai-a-journey-of-forming-good-habits
The CXone Agent SDK will become generally available (GA) with the 24.4 release. Keep in mind the following:
The GitHub repository is in the NICE-DEVone org on Github. This is where NICE hosts all SDKs and other developer-focused content like demo applications. Feel free to follow this NICE-DEVone org to stay in the loop.
New from the PR team:
Global EcoSystem & DEVone Executive
CXone Suite