You can receive notifications for when NiCE releases updates to your CXone cluster.
To subscribe to these notifications, see the Service Notification Timeline in the online help.
Target Beta Deploy: August 4th
Legacy API Authentication
Legacy authentication methods were deprecated in 2022. With the Summer 2023 release, they are moving to End-of-Life status and will cease to function between the Summer and Fall 2023 releases. If you have not already updated your app's authentication, use the global authentication method. There is only one token endpoint with the global method, /auth/token. This endpoint facilitates:
The endpoints in the following API groups were deprecated:
Dear Technology Integration Partner (DEVone),
I assume that most of you have already seen the very exciting announcement related to NiCE plan to acquire Cognigy.
The acquisition combines NiCE’s purpose-built CX AI platform, CXone Mpower, with the enterprise leader in conversational and agentic AI, enabling organizations to accelerate AI adoption in customer experience across the front and back office.
“This is a landmark moment for NiCE, a strategic move that fast-tracks our AI innovation agenda and sets a new standard for customer experience in the AI era,†said Scott Russell, CEO of NiCE. “By bringing a market leader in enterprise-grade conversational and agentic AI into the fold, we are accelerating global AI adoption, expanding into new global markets, and creating game-changing value for our customers, partners, and shareholders. Together, we are significantly advancing the future of AI-first customer experience.â€
To learn more, click here.
Barry Cooper, NiCE President CXone, discussed the Cognigy planned acquisition with Xander Freeman of Call Centre Helper. This interview gives additional insights in how the Cognigy and NiCE strategies are aligned.
NiCE announced an expanded strategic partnership with Salesforce to deliver seamless, AI-driven customer experiences through a deeper integration between NiCE CXone Mpower and Salesforce Service Cloud. After launching Bring Your Own Telephony with Salesforce Service Cloud Voice in 2022, the companies will further invest in enabling Bring Your Own Contact Center, inclusive of customer managed channels and NiCE’s leading WEM capabilities in the Service Cloud unified desktop. NiCE and Salesforce support a shared customer base of hundreds of thousands of users. This expanded partnership adds powerful new capabilities while laying the foundation for continued innovation and joint growth.
NiCE today announced a renewed collaboration with RingCentral, Inc., a global leader in AI-powered business communications, through a multi-year extension of their long-term agreement to market and sell RingCentral Contact Centerâ„¢, a proven, global solution for enterprise-grade customer engagement, powered by NiCE CXone Mpower. The extension builds upon the partnership NiCE and RingCentral have cultivated since 2015 and re-energizes the partnership in go-to-market, sales, onboarding, and post sales engagement. The extended partnership helps businesses transform and deliver AI-powered customer experiences.
https://www.linkedin.com/company/call-centre-helper/posts/?feedView=all
We’re excited to share that NiCE was named “Automation Solution of the Year†at the 2025 CCW Excellence Awards. These awards celebrate the companies setting new standards in customer experience—and this year NiCE Interaction Analytics stood out from the crowd by delivering something truly impactful: the “why†behind every customer interaction.
We’re proud to share that NiCE has been named to the 2025 KMWorld AI 100. This prestigious list recognizes the companies’ pushing boundaries in AI-powered knowledge management. This marks the second time this year KMWorld has spotlighted NiCE for our leadership in helping organizations harness intelligent knowledge management and deliver real-world impact.
Exciting news! NiCE has been recognized as a Leader in The Forrester Waveâ„¢: Contact-Center-As-A-Service Platforms, Q2 2025 report. This report evaluates the top providers based on their current offerings, strategy, and customer feedback.
We believe the results highlight our ability to:
For a more streamlined VAH integration, add WebSocket support to your developer's roadmap for 2026.
The contact center industry continues to stand up and take notice of NiCE’s innovations and its advancements in smart self-service automation. This quality, while also providing such benefits as decreased costs for human-assisted channels and a boost in customer satisfaction and loyalty, all add up to another significant award honor for NiCE and its CXone Mpower Autopilot solution.
Global EcoSystem & DEVone Executive
CXone Suite