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Target Beta Deploy: January 30th
For more information visit the Release Notes.
Legacy API Authentication
Legacy authentication methods were deprecated in 2022. With the Summer 2023 release, they are moving to End-of-Life status and will cease to function between the Summer and Fall 2023 releases. If you have not already updated your app's authentication, use the global authentication method. There is only one token endpoint with the global method, /auth/token. This endpoint facilitates:
The endpoints in the following API groups were deprecated:
Dear Technology Integration Partner (DEVone),
WOW what an event..... we just completed a spectacular NiCE Interactions 2025. Feedback from the 2500+ clients and partners is extremely positive. NiCE clearly confirmed our market leading position.
The executive presentations by Scott Russell (CEO) and Barry Cooper (President CXone) – both available on Seller Central – highlighted the strength of the NiCE AI-driven strategy and many new state-of-the-art offerings (special positioning of agentic AI).
150+ clients presented their use-cases and confirmed how NiCE (and NiCE partners) help them to improve their customer experience journey and achieve their business objectives faster.
Partners that invested in sponsoring NiCE Interactions created significant visibility for their solution. Sponsoring partners had many clients and account executives visiting their booth and they collected hundreds of new leads.
During NiCE interactions, NiCE also introduced the new corporate branding, including an updated logo and tagline ("Create a NiCE world"). We request all DEVone partners to use this new branding on the NICE CXexchange and other joint marketing activities.
As part of the new NiCE branding, a new global advertisement campaign was launched. The campaign shines a spotlight on how NiCE is creating a “NiCE world,” where AI works on behalf of people, making experiences across industries more effortless for individuals, efficient for organizations, and empowering for professionals.
As part of this brand-defining campaign, Kristen Bell is honored as the “Nicest Person in the World,” bringing to life NiCE’s AI-powered platforms through a lens of kindness, intelligence, and seamless design.
Agentic AI, also known as Agent AI, refers to artificial intelligence systems that function as autonomous agents capable of making decisions, learning from interactions, and adapting to changing environments. Unlike traditional AI models that rely on predefined rules and inputs, Agentic AI exhibits independent reasoning, goal-driven behavior, and the ability to interact dynamically with users, systems, and real-world scenarios.
These AI agents are designed to analyze data, execute tasks, and refine their actions based on real-time feedback, making them highly valuable in areas such as customer service, automation, robotics, and intelligent assistants. To learn more, click here.
Join NiCE for a live partner webinar featuring Jason Queener (RVP, Solutions Sales) and Cara Clements (Director, Solution Engineering) for NiCE, to learn more about NiCE's solution, CXone Mpower SmartReach. Stop juggling multiple outbound systems to proactively engage with your customers. Streamline and transform your efforts with a single AI-driven solution: CXone Mpower SmartReach. Register below for this insightful and engaging session. Register here.
NiCE announced the findings of its 2025 Global Happiness Index, revealing a surprising contrast: while global happiness has dropped nearly 10 points, from 66% in 2024 to just 58% in 2025, happiness with the state of customer service is on the rise. In fact, customer service happiness surged 5 percentage points year over year, reaching a new high of 41%. The key driver behind this positive shift: AI. 72% of consumers now report experiencing the benefits of AI and automation in customer service. Explore the full 2025 Global Happiness Index and C-Suite Survey results here.
Global EcoSystem & DEVone Executive
CXone Suite