RELEASE NOTES

You can receive notifications for when NICE releases updates to your CXone cluster.
To subscribe to these notifications, see the Service Notification Timeline in the online help.

New on the developer portal:
  • A section that explains how to create and consume Custom Events. This lets you add your own event to the agent event stream via API or Studio action.
  • The CXA SDK is now generally available. Developers can now access the content on NPM or GitHub. See the Product page for more information.
  • We have updated FAQ Page.
25.1 Release

Target Beta Deploy: January 30th

API change log summary:

For more information visit the Release Notes.

Fixed Issues

DEPRECATION TRACKER

API: GET /user-management/v1/users/{userId}
Status: to-be-replaced
End-of-life Target Cutoff: 25.3
Replacement: GET /user-management/v3/users/{userId}
Details: New API is more secure with mandatory permission check. Required Permissions: "user:view", "user:my:view".
API: POST /user-management/v1/teams/search, POST /user-management/v2/teams/search, POST /user-management/v3/teams/search
Status: to-be-replaced
End-of-life Target Cutoff: 25.3
Replacement: POST /user-management/v4/teams/search
Details: New API is more secure with mandatory permission check. Required Permissions: "Teams:View".
API: POST /user-management/v1/teams, POST /user-management/v2/teams
Status: to-be-replaced
End-of-life Target Cutoff: 25.3
Replacement: POST user-management/v3/teams
Details: New API is more secure with mandatory permission check. Required Permissions: "Teams:Create".
API: PUT /user-management/v1/teams, PUT /user-management/v2/teams
Status: to-be-replaced
End-of-life Target Cutoff: 25.3
Replacement: PUT /user-management/v3/teams
Details: New API is more secure with mandatory permission check. Required Permissions: "Teams:Edit".
API: GET /user-management/v1/teams/{teamId}, GET /user-management/v2/teams/{teamId}
Status: to-be-replaced
End-of-life Target Cutoff: 25.3
Replacement: GET /user-management/v3/teams/{teamId}
Details: New API is more secure with mandatory permission check. Required Permissions: "Teams:View".
API: POST /user-management/v1/users/invite
Status: to-be-replaced
End-of-life Target Cutoff: 25.3
Replacement: POST user-management/v2/users/inviteByEmail
Details: New API is more secure with mandatory permission check. Required Permissions: "user:invite".
API: POST /user-management/v1/users/invite
Status: to-be-replaced
End-of-life Target Cutoff: 25.3
Replacement: POST user-management/v2/users/inviteById
Details: New API is more secure with mandatory permission check. Required Permissions: "user:invite".
API: GET /user-management/v1/users
Status: Deprecated
End-of-life Target Cutoff: 25.1
Replacement: POST /user-management/v2/users/search
Details: If you use GET /user-management/v1/users to get a list of users for a tenant, update your app or service to use the replacement API. Do so before the EoL target to avoid interruptions in your service. The replacement API provides better performance and scalability, pagination support, and simpler functionality. The deprecated API will continue to function as expected until the EoL cutoff.
API: GET V29,V30: /services/30.0/agents/{agentId}/agent-settings
Status: to-be replaced
End-of-life Target Cutoff: 2024-2
Replacement: GET API: V30 -/services/30.0/agents/{agentId}/agent-configuration
Details: We have recently updated the Agent Settings API by marking it as 'Internal' in our latest release due to the sensitivity of the information it encompasses. Despite this change, existing customers retain access to the API endpoints, and its functionality remains unaffected.
However, it's important to note that this update restricts usage for new customers. To accommodate this change and ensure continued functionality, we recommend utilizing the new agent-configuration API as needed.
Rest assured, the previous latest public version of the agent settings API is still accessible for reference and use until End-of-life.
End of Life: Summer 2023 Release

Legacy API Authentication

Legacy authentication methods were deprecated in 2022. With the Summer 2023 release, they are moving to End-of-Life status and will cease to function between the Summer and Fall 2023 releases. If you have not already updated your app's authentication, use the global authentication method. There is only one token endpoint with the global method, /auth/token. This endpoint facilitates:

  • user authentication through OpenID Connect.
  • other forms of authentication specified by OAuth2.0.

The endpoints in the following API groups were deprecated:

June 2025 DEVone Newsletter

June '25 Newsletter graphic

Dear Technology Integration Partner (DEVone),

WOW what an event..... we just completed a spectacular NiCE Interactions 2025. Feedback from the 2500+ clients and partners is extremely positive. NiCE clearly confirmed our market leading position.

The executive presentations by Scott Russell (CEO) and Barry Cooper (President CXone) – both available on Seller Central – highlighted the strength of the NiCE AI-driven strategy and many new state-of-the-art offerings (special positioning of agentic AI).

150+ clients presented their use-cases and confirmed how NiCE (and NiCE partners) help them to improve their customer experience journey and achieve their business objectives faster.

Scott Russel, NICE CEOBarry Cooper, President CXone

Partners that invested in sponsoring NiCE Interactions created significant visibility for their solution. Sponsoring partners had many clients and account executives visiting their booth and they collected hundreds of new leads.

Sycurio Booth

New Branding NiCE

During NiCE interactions, NiCE also introduced the new corporate branding, including an updated logo and tagline ("Create a NiCE world"). We request all DEVone partners to use this new branding on the NICE CXexchange and other joint marketing activities.

NiCE logo CXone Mpower Create a NiCE world

As part of the new NiCE branding, a new global advertisement campaign was launched. The campaign shines a spotlight on how NiCE is creating a “NiCE world,” where AI works on behalf of people, making experiences across industries more effortless for individuals, efficient for organizations, and empowering for professionals.

As part of this brand-defining campaign, Kristen Bell is honored as the “Nicest Person in the World,” bringing to life NiCE’s AI-powered platforms through a lens of kindness, intelligence, and seamless design.

Kristin Bell is creating a NiCE world

NiCE & Agentic AI (Agent AI)

Agentic AI, also known as Agent AI, refers to artificial intelligence systems that function as autonomous agents capable of making decisions, learning from interactions, and adapting to changing environments. Unlike traditional AI models that rely on predefined rules and inputs, Agentic AI exhibits independent reasoning, goal-driven behavior, and the ability to interact dynamically with users, systems, and real-world scenarios.

These AI agents are designed to analyze data, execute tasks, and refine their actions based on real-time feedback, making them highly valuable in areas such as customer service, automation, robotics, and intelligent assistants. To learn more, click here.

Discover the full value of AI

NiCE Channel Acadamy: Turn you outreach into SmartReach

Join NiCE for a live partner webinar featuring Jason Queener (RVP, Solutions Sales) and Cara Clements (Director, Solution Engineering) for NiCE, to learn more about NiCE's solution, CXone Mpower SmartReach. Stop juggling multiple outbound systems to proactively engage with your customers. Streamline and transform your efforts with a single AI-driven solution: CXone Mpower SmartReach. Register below for this insightful and engaging session. Register here.

NiCE Channel Academy

NiCE and the 2025 Global Happiness Index

NiCE announced the findings of its 2025 Global Happiness Index, revealing a surprising contrast: while global happiness has dropped nearly 10 points, from 66% in 2024 to just 58% in 2025, happiness with the state of customer service is on the rise. In fact, customer service happiness surged 5 percentage points year over year, reaching a new high of 41%. The key driver behind this positive shift: AI. 72% of consumers now report experiencing the benefits of AI and automation in customer service. Explore the full 2025 Global Happiness Index and C-Suite Survey results here.

Happiness

NiCE in the Press

Vincent Zandvliet

Global EcoSystem & DEVone Executive

CXone Suite