RELEASE NOTES

You can receive notifications for when NICE releases updates to your CXone cluster.
To subscribe to these notifications, see the Service Notification Timeline in the online help.

New on the developer portal:
  • Revamped Getting Started content to learn about app registration, authentication, lifecycle, and more.
  • A new set of APIs for CXone Expert. These let you easily surface your content to both agents and contacts in other systems. They also help you manage your content.
24.4 Release

Target Beta Deploy: October 15th

Release Notes

Fixed Issues

DEPRECATION TRACKER

API: GET /user-management/v1/users/{userId}
Status: to-be-replaced
End-of-life Target Cutoff: 25.3
Replacement: GET /user-management/v3/users/{userId}
Details: New API is more secure with mandatory permission check. Required Permissions: "user:view", "user:my:view".
API: POST /user-management/v1/teams/search, POST /user-management/v2/teams/search, POST /user-management/v3/teams/search
Status: to-be-replaced
End-of-life Target Cutoff: 25.3
Replacement: POST /user-management/v4/teams/search
Details: New API is more secure with mandatory permission check. Required Permissions: "Teams:View".
API: POST /user-management/v1/teams, POST /user-management/v2/teams
Status: to-be-replaced
End-of-life Target Cutoff: 25.3
Replacement: POST user-management/v3/teams
Details: New API is more secure with mandatory permission check. Required Permissions: "Teams:Create".
API: PUT /user-management/v1/teams, PUT /user-management/v2/teams
Status: to-be-replaced
End-of-life Target Cutoff: 25.3
Replacement: PUT /user-management/v3/teams
Details: New API is more secure with mandatory permission check. Required Permissions: "Teams:Edit".
API: GET /user-management/v1/teams/{teamId}, GET /user-management/v2/teams/{teamId}
Status: to-be-replaced
End-of-life Target Cutoff: 25.3
Replacement: GET /user-management/v3/teams/{teamId}
Details: New API is more secure with mandatory permission check. Required Permissions: "Teams:View".
API: POST /user-management/v1/users/invite
Status: to-be-replaced
End-of-life Target Cutoff: 25.3
Replacement: POST user-management/v2/users/inviteByEmail
Details: New API is more secure with mandatory permission check. Required Permissions: "user:invite".
API: POST /user-management/v1/users/invite
Status: to-be-replaced
End-of-life Target Cutoff: 25.3
Replacement: POST user-management/v2/users/inviteById
Details: New API is more secure with mandatory permission check. Required Permissions: "user:invite".
API: GET /user-management/v1/users
Status: Deprecated
End-of-life Target Cutoff: 25.1
Replacement: POST /user-management/v2/users/search
Details: If you use GET /user-management/v1/users to get a list of users for a tenant, update your app or service to use the replacement API. Do so before the EoL target to avoid interruptions in your service. The replacement API provides better performance and scalability, pagination support, and simpler functionality. The deprecated API will continue to function as expected until the EoL cutoff.
API: GET V29,V30: /services/30.0/agents/{agentId}/agent-settings
Status: to-be replaced
End-of-life Target Cutoff: 2024-2
Replacement: GET API: V30 -/services/30.0/agents/{agentId}/agent-configuration
Details: We have recently updated the Agent Settings API by marking it as 'Internal' in our latest release due to the sensitivity of the information it encompasses. Despite this change, existing customers retain access to the API endpoints, and its functionality remains unaffected.
However, it's important to note that this update restricts usage for new customers. To accommodate this change and ensure continued functionality, we recommend utilizing the new agent-configuration API as needed.
Rest assured, the previous latest public version of the agent settings API is still accessible for reference and use until End-of-life.
End of Life: Summer 2023 Release

Legacy API Authentication

Legacy authentication methods were deprecated in 2022. With the Summer 2023 release, they are moving to End-of-Life status and will cease to function between the Summer and Fall 2023 releases. If you have not already updated your app's authentication, use the global authentication method. There is only one token endpoint with the global method, /auth/token. This endpoint facilitates:

  • user authentication through OpenID Connect.
  • other forms of authentication specified by OAuth2.0.

The endpoints in the following API groups were deprecated:

September DEVone Newsletter

September '24 Newsletter graphic

Dear Technology Integration Partner (DEVone),

The second half of 2024 is off to a good start for the DEVone ecosystem. The overall number of DEVone partners continues to grow and revenue generated from joint opportunities is accelerating.

It is also great to see that DEVone partners bring real value for our clients and NICE. Clients that have DEVone solutions as part of their CCaaS deployment seem to have a higher satisfaction level. These trends confirm the value of the DEVone ecosystem.

The strength of the NICE offerings, especially the NICE state-of-the-art AI capabilities (Co-pilot, Autopilot, Actions and Enlighten) combined with the DEVone solutions, can help our joint clients to achieve their business objectives faster.

I am looking forward to work closely with you to have a very strong close of the year. Please do not hesitate to contact me if you have any question.

NICE Interactions 2024 - Sponsorship Brochure

The NICE Interactions 2024 conferences (Americas and International) were a very significant success for our sponsoring DEVone partners. The conferences created very positive visibility for the DEVone solutions, and the number of leads generated exceeded all expectations.

I am pleased to announce that the NICE Interactions Sponsorship brochure for the Americas (June 16 - 18th, Aria Hotel, Las Vegas) is already available (attached to this newsletter). I encourage all DEVone partners to reserve their sponsorship for NICE Interactions 2025 as soon as possible.

Interactions 2025

Gartner Peer Insights Report Recognizes NICE

Gartner® named NICE the only Customers’ Choice CCaaS vendor in its 2024 Peer Insights™ “Voice of the Customer for Contact Center as a Service” report.

As of November 2023, we received an overall 4.6 out of 5 rating with 91% of customers saying they would recommend NICE. NICE also received a 4.8 out of 5 for our CXone product capabilities.

CXone is the industry’s leading interaction-centric platform, leveraging NICE Enlighten’s suite of AI solutions, purpose-built for CX.

https://get.nice.com/gartner-customers-choice-ccaas-gartner-2024.html

Gartner quadrants

New Video: The Power of CXone

I advise all DEVone partners to regularly visit the NICE.com site and learn about the state-of-the-art capabilities of the NICE CXone platform. The recently updated video (2min) gives great insights on the competitive strengths of CXone, which you can use in your own client presentations.

https://www.nice.com/

The Power of CXone video

Blog: Building Exceptional CX AI by Nathan Israelsen

Creating an outstanding customer experience (CX) using AI is like forming good habits. Both require consistency, quality, continuous improvement, and the right environment to thrive. Insights from the "Beyond ChatGPT: What Does it Take to Create Real CX AI" webinar provide a roadmap for developing effective CX AI systems through the lens of habit formation. Let’s explore how principles from habit-building can enhance your approach to CX AI.

https://www.nice.com/blog/building-exceptional-cx-ai-a-journey-of-forming-good-habits

Blog photo

Tech Corner: CX Agent SDK on NICE-DEVone GitHub

The CXone Agent SDK will become generally available (GA) with the 24.4 release. Keep in mind the following:

  • Your developers will be able to download the SDK on-demand.
  • It will be hosted on both NPM and GitHub for convenient access.
  • The downloadable package will include documentation, usage examples, and a sample application.

The GitHub repository is in the NICE-DEVone org on Github. This is where NICE hosts all SDKs and other developer-focused content like demo applications. Feel free to follow this NICE-DEVone org to stay in the loop.

NICE in the Press

New from the PR team:

Vincent Zandvliet

Global EcoSystem & DEVone Executive

CXone Suite