RELEASE NOTES

You can receive notifications for when NICE releases updates to your CXone cluster.
To subscribe to these notifications, see the Service Notification Timeline in the online help.

New on the developer portal:
  • A section that explains how to create and consume Custom Events. This lets you add your own event to the agent event stream via API or Studio action.
  • The CXA SDK is now generally available. Developers can now access the content on NPM or GitHub. See the Product page for more information.
  • We have updated FAQ Page.
25.1 Release

Target Beta Deploy: January 30th

API change log summary:

For more information visit the Release Notes.

Fixed Issues

DEPRECATION TRACKER

API: GET /user-management/v1/users/{userId}
Status: to-be-replaced
End-of-life Target Cutoff: 25.3
Replacement: GET /user-management/v3/users/{userId}
Details: New API is more secure with mandatory permission check. Required Permissions: "user:view", "user:my:view".
API: POST /user-management/v1/teams/search, POST /user-management/v2/teams/search, POST /user-management/v3/teams/search
Status: to-be-replaced
End-of-life Target Cutoff: 25.3
Replacement: POST /user-management/v4/teams/search
Details: New API is more secure with mandatory permission check. Required Permissions: "Teams:View".
API: POST /user-management/v1/teams, POST /user-management/v2/teams
Status: to-be-replaced
End-of-life Target Cutoff: 25.3
Replacement: POST user-management/v3/teams
Details: New API is more secure with mandatory permission check. Required Permissions: "Teams:Create".
API: PUT /user-management/v1/teams, PUT /user-management/v2/teams
Status: to-be-replaced
End-of-life Target Cutoff: 25.3
Replacement: PUT /user-management/v3/teams
Details: New API is more secure with mandatory permission check. Required Permissions: "Teams:Edit".
API: GET /user-management/v1/teams/{teamId}, GET /user-management/v2/teams/{teamId}
Status: to-be-replaced
End-of-life Target Cutoff: 25.3
Replacement: GET /user-management/v3/teams/{teamId}
Details: New API is more secure with mandatory permission check. Required Permissions: "Teams:View".
API: POST /user-management/v1/users/invite
Status: to-be-replaced
End-of-life Target Cutoff: 25.3
Replacement: POST user-management/v2/users/inviteByEmail
Details: New API is more secure with mandatory permission check. Required Permissions: "user:invite".
API: POST /user-management/v1/users/invite
Status: to-be-replaced
End-of-life Target Cutoff: 25.3
Replacement: POST user-management/v2/users/inviteById
Details: New API is more secure with mandatory permission check. Required Permissions: "user:invite".
API: GET /user-management/v1/users
Status: Deprecated
End-of-life Target Cutoff: 25.1
Replacement: POST /user-management/v2/users/search
Details: If you use GET /user-management/v1/users to get a list of users for a tenant, update your app or service to use the replacement API. Do so before the EoL target to avoid interruptions in your service. The replacement API provides better performance and scalability, pagination support, and simpler functionality. The deprecated API will continue to function as expected until the EoL cutoff.
API: GET V29,V30: /services/30.0/agents/{agentId}/agent-settings
Status: to-be replaced
End-of-life Target Cutoff: 2024-2
Replacement: GET API: V30 -/services/30.0/agents/{agentId}/agent-configuration
Details: We have recently updated the Agent Settings API by marking it as 'Internal' in our latest release due to the sensitivity of the information it encompasses. Despite this change, existing customers retain access to the API endpoints, and its functionality remains unaffected.
However, it's important to note that this update restricts usage for new customers. To accommodate this change and ensure continued functionality, we recommend utilizing the new agent-configuration API as needed.
Rest assured, the previous latest public version of the agent settings API is still accessible for reference and use until End-of-life.
End of Life: Summer 2023 Release

Legacy API Authentication

Legacy authentication methods were deprecated in 2022. With the Summer 2023 release, they are moving to End-of-Life status and will cease to function between the Summer and Fall 2023 releases. If you have not already updated your app's authentication, use the global authentication method. There is only one token endpoint with the global method, /auth/token. This endpoint facilitates:

  • user authentication through OpenID Connect.
  • other forms of authentication specified by OAuth2.0.

The endpoints in the following API groups were deprecated:

February 2025 DEVone Newsletter

February '25 Newsletter graphic

Dear Technology Integration Partner (DEVone),

Earlier this month, NICE communicated very strong Q4 and full year 2024 financial results. Please see below a couple of statements made by Scott Russell (NICE CEO).

“We’re pleased to report a strong finish to 2024 capped off by an exceptional fourth quarter with double digit growth in total revenue, cloud revenue and further acceleration of our industry leading profitability,” said Scott Russell, CEO of NICE. “Our full-year 2024 strong top line results were fueled by a 25% year-over-year growth in cloud revenue, which reached $2 billion. Further, our leadership in CX AI was exemplified by the strong adoption of our advanced AI solutions which were included in 97% of our large enterprise CXone Mpower deals over $1 million ARR.

Mr. Russell continued, “AI is revolutionizing the CX industry, and CXone Mpower’s agentic AI is unlocking new levels of growth by delivering further efficiency and exceptional customer experiences. I joined NICE for its undisputed leadership and its unique ability to seize this growth opportunity. We will put our industry-leading platforms front and center, we will lead the CX-AI revolution, and we will further scale through expansion of our ecosystem. Our decades of deep CX domain expertise, industry-leading AI platform, relentless innovation and great financial strength strongly positions us to capitalize on the opportunities ahead and accelerate into the future.”


In addition to the excellent 2024 financial results, it is great to see the fast start for the newly announced NICE CXone Mpower platform. Please take a look and see how customers like Sony, Carnival UK, TD Bank Group, Realtor.com, and CVS Caremark leverage the NICE CXone automation and augmentation capabilities.

NICE Reports 400% Increase in Autopilot Interactions in 2024

New – 25.1 Product Release

We are very pleased to inform you that the NICE 25.1 Product Release added several very interesting new capabilities to the NICE portfolio, and also added three new strategic DEVone partners: Meltwater, NovelVox, and Floatbot. The recording of the release information call is available to you. Please click here to listen to the 25.1 Product Release announcement.

CXone 25.1 ReleaseDEVone and Partner Activity | 25.1 Release

NICE Events

NICE organizes many local client conferences and participates in several industry conferences. These events create an excellent opportunity for the DEVone partners to meet with NICE clients and NICE account executives. Please visit this site for all information on NICE events.

Largest CX Event Of The Year

NICE CXexchange – Updated to Align to NICE Mpower Categories

In line with the announcement of the new NICE CXone Mpower platform, we have also updated the categorization of the 200 DEVone solutions on the NICE CXexchange digital marketplace platform. You will now find the DEVone solutions aligned to Service Automation, Interaction Orchestration, Workforce Augmentation, and CXone Mpower Platform.

CXone MpowerSearch Product

NICE Interactions – Sponsorship Opportunity – Americas and International

We would like to remind all DEVone partners of the excellent opportunity to sponsor the NICE Interactions 2025 client conference. Attached is the sponsorship brochure for the Americas (Las Vegas) and for the NICE Interactions International (London) – DEVone discounts are aligned to the new DEVone benefits table.

InteractionsInteractions International

Blog: NICE Mpower Celebrated for Transformation Impact — by Tamsin Dollin

Let’s talk about the future of customer service—and how NICE is redefining what’s possible. Today’s consumers don’t just want their problems solved—they demand experiences that are seamless, proactive, and hyper-personalized across every stage of their journey. Customer service leaders today face a pressing challenge to keep up with what customers want—while seeking to harness AI’s potential quickly and strategically.

https://www.nice.com/announcements/nice-cxone-mpower-celebrated-for-transformative-impact-in-the-2025-big-innovation-awards

Yay

NICE in the Press

Vincent Zandvliet

Global EcoSystem & DEVone Executive

CXone Suite