RELEASE NOTES

You can receive notifications for when NICE releases updates to your CXone cluster.
To subscribe to these notifications, see the Service Notification Timeline in the online help.

New on the developer portal:
  • A section that explains how to create and consume Custom Events. This lets you add your own event to the agent event stream via API or Studio action.
  • The CXA SDK is now generally available. Developers can now access the content on NPM or GitHub. See the Product page for more information.
  • We have updated FAQ Page.
25.1 Release

Target Beta Deploy: January 30th

API change log summary:

For more information visit the Release Notes.

Fixed Issues

DEPRECATION TRACKER

API: GET /user-management/v1/users/{userId}
Status: to-be-replaced
End-of-life Target Cutoff: 25.3
Replacement: GET /user-management/v3/users/{userId}
Details: New API is more secure with mandatory permission check. Required Permissions: "user:view", "user:my:view".
API: POST /user-management/v1/teams/search, POST /user-management/v2/teams/search, POST /user-management/v3/teams/search
Status: to-be-replaced
End-of-life Target Cutoff: 25.3
Replacement: POST /user-management/v4/teams/search
Details: New API is more secure with mandatory permission check. Required Permissions: "Teams:View".
API: POST /user-management/v1/teams, POST /user-management/v2/teams
Status: to-be-replaced
End-of-life Target Cutoff: 25.3
Replacement: POST user-management/v3/teams
Details: New API is more secure with mandatory permission check. Required Permissions: "Teams:Create".
API: PUT /user-management/v1/teams, PUT /user-management/v2/teams
Status: to-be-replaced
End-of-life Target Cutoff: 25.3
Replacement: PUT /user-management/v3/teams
Details: New API is more secure with mandatory permission check. Required Permissions: "Teams:Edit".
API: GET /user-management/v1/teams/{teamId}, GET /user-management/v2/teams/{teamId}
Status: to-be-replaced
End-of-life Target Cutoff: 25.3
Replacement: GET /user-management/v3/teams/{teamId}
Details: New API is more secure with mandatory permission check. Required Permissions: "Teams:View".
API: POST /user-management/v1/users/invite
Status: to-be-replaced
End-of-life Target Cutoff: 25.3
Replacement: POST user-management/v2/users/inviteByEmail
Details: New API is more secure with mandatory permission check. Required Permissions: "user:invite".
API: POST /user-management/v1/users/invite
Status: to-be-replaced
End-of-life Target Cutoff: 25.3
Replacement: POST user-management/v2/users/inviteById
Details: New API is more secure with mandatory permission check. Required Permissions: "user:invite".
API: GET /user-management/v1/users
Status: Deprecated
End-of-life Target Cutoff: 25.1
Replacement: POST /user-management/v2/users/search
Details: If you use GET /user-management/v1/users to get a list of users for a tenant, update your app or service to use the replacement API. Do so before the EoL target to avoid interruptions in your service. The replacement API provides better performance and scalability, pagination support, and simpler functionality. The deprecated API will continue to function as expected until the EoL cutoff.
API: GET V29,V30: /services/30.0/agents/{agentId}/agent-settings
Status: to-be replaced
End-of-life Target Cutoff: 2024-2
Replacement: GET API: V30 -/services/30.0/agents/{agentId}/agent-configuration
Details: We have recently updated the Agent Settings API by marking it as 'Internal' in our latest release due to the sensitivity of the information it encompasses. Despite this change, existing customers retain access to the API endpoints, and its functionality remains unaffected.
However, it's important to note that this update restricts usage for new customers. To accommodate this change and ensure continued functionality, we recommend utilizing the new agent-configuration API as needed.
Rest assured, the previous latest public version of the agent settings API is still accessible for reference and use until End-of-life.
End of Life: Summer 2023 Release

Legacy API Authentication

Legacy authentication methods were deprecated in 2022. With the Summer 2023 release, they are moving to End-of-Life status and will cease to function between the Summer and Fall 2023 releases. If you have not already updated your app's authentication, use the global authentication method. There is only one token endpoint with the global method, /auth/token. This endpoint facilitates:

  • user authentication through OpenID Connect.
  • other forms of authentication specified by OAuth2.0.

The endpoints in the following API groups were deprecated:

March 2025 DEVone Newsletter

March '25 Newsletter graphic

Dear Technology Integration Partner (DEVone),

Earlier this month, NICE received two accolades at the Enterprise Connect 2025 conference:

  • Overall Best of Enterprise Connect
  • Best Innovation in Customer Experience

This conference is a leading exhibition for enterprise communications and customer experience. Both accolades were awarded for NICE’s CXone Mpower Orchestrator. This is the only solution that delivers true end-to-end automation for customer service. It does so by unifying all touchpoints—including virtual agents, live agents, and back-office workflows—on a single AI platform.

Orchestrate And Automate

In addition, it was announced that NICE has been named a leader in the IDC MarketScape: Worldwide Conversational Intelligence and Analytics 2024 Vendor Assessment. A total of 16 vendors were evaluated. The IDC MarketScape study assessed conversational intelligence software vendors on two axes: capabilities and strategies. NICE attributes this recognition to CXone Mpower's ability to consolidate conversational intelligence and analytics into a single, AI-powered platform.

Press Release 1Press Release 2

Meltwater Announces a New Partnership with NICE

Meltwater, a global leader in media, social, and consumer intelligence, announced a new collaboration with NICE, the world’s leading AI platform for customer service, bringing Meltwater insights to the Contact Center as a Service (CCaaS) market for the first time. Together, Meltwater and NICE will empower enterprises to engage with customers in real time through social media channels to enhance customer interactions, streamline operations, make data-backed decisions and optimize strategies that boost customer satisfaction.

Meltwater and NICEMeltwater

NICE CXexchange and Content Hub

NICE offers our DEVone partners the opportunity to present their complementary solution to a very large audience of NICE clients (current and new), NICE employees (AEs and PSEs) and NICE reselling partners.

Partners that leverage the NICE CXexchange and the internal NICE Content Hub repository - for all the NICE our Sales and Marketing teams - have seen an increase in opportunity identification.

Please reach out to your NICE DEVone contact for any questions on how to present your solution in these 'windows to the world'.

CXexchange

NICE DEVone - Tech Corner - Security Update

We’re thrilled to see the innovations and use cases partners are developing around Agent Assist and Virtual Agent applications. As your development teams build these integrations, it’s important to remember security best practices. For example:

Do not expose sensitive credentials. Your developers should treat your app’s credentials just like you would a private username and password – if a bad actor had access to your personal Facebook account, they could make inappropriate changes. With the proper CXone credentials, bad actors may be able to retrieve and modify data on your customers' CXone tenants.

You may want to remind your developers to:

  • Refrain from passing sensitive credentials through URLs in Studio actions like POPURL or Agent Assist.
  • Ensure that these credentials are securely stored within your application.

If necessary, your developers can review the getting started page in the developer portal. The instructions on that page help ensure that your developers used the correct authentication method for your app type.

Dev Portal Logo

Blog: Binge-worth CX - NICE's The Room Where is Happens

This year, NICE gathered the industry’s top CX leaders, partners, and analysts for the second season of The Room Where It Happened. As businesses look to transform customer service into a strategic advantage, customer service automation has taken center stage. Central to this transformation is how NICE empowers businesses to leverage automation, creating real, measurable value and driving operational efficiency across industries worldwide.

https://www.nice.com/blog/binge-worthy-cx-ai-shake-ups-insider-secrets-and-unfiltered-insights-nice-the-room-where-it-happened-is-back

Chair

NICE Interactions - Sponsorship Opportunity - Americas and International

We would like to remind all DEVone partners of the excellent opportunity to sponsor the NICE Interactions 2025 client conference. The sponsorship brochure for the Americas (Las Vegas) and for the NICE Interactions International (London) are available on the NICE website - DEVone discounts are aligned to the new DEVone benefits table. Don't hesitate to reach out for any question.

Interactions 1Interactions 2

NICE in the Press

Vincent Zandvliet

Global EcoSystem & DEVone Executive

DEVone Suite