You can receive notifications for when NICE releases updates to your CXone cluster.
To subscribe to these notifications, see the Service Notification Timeline in the online help.
Target Beta Deploy: January 30th
For more information visit the Release Notes.
Legacy API Authentication
Legacy authentication methods were deprecated in 2022. With the Summer 2023 release, they are moving to End-of-Life status and will cease to function between the Summer and Fall 2023 releases. If you have not already updated your app's authentication, use the global authentication method. There is only one token endpoint with the global method, /auth/token. This endpoint facilitates:
The endpoints in the following API groups were deprecated:
Dear Technology Integration Partner (DEVone),
Earlier this month, NICE received two accolades at the Enterprise Connect 2025 conference:
This conference is a leading exhibition for enterprise communications and customer experience. Both accolades were awarded for NICE’s CXone Mpower Orchestrator. This is the only solution that delivers true end-to-end automation for customer service. It does so by unifying all touchpoints—including virtual agents, live agents, and back-office workflows—on a single AI platform.
In addition, it was announced that NICE has been named a leader in the IDC MarketScape: Worldwide Conversational Intelligence and Analytics 2024 Vendor Assessment. A total of 16 vendors were evaluated. The IDC MarketScape study assessed conversational intelligence software vendors on two axes: capabilities and strategies. NICE attributes this recognition to CXone Mpower's ability to consolidate conversational intelligence and analytics into a single, AI-powered platform.
Meltwater, a global leader in media, social, and consumer intelligence, announced a new collaboration with NICE, the world’s leading AI platform for customer service, bringing Meltwater insights to the Contact Center as a Service (CCaaS) market for the first time. Together, Meltwater and NICE will empower enterprises to engage with customers in real time through social media channels to enhance customer interactions, streamline operations, make data-backed decisions and optimize strategies that boost customer satisfaction.
NICE offers our DEVone partners the opportunity to present their complementary solution to a very large audience of NICE clients (current and new), NICE employees (AEs and PSEs) and NICE reselling partners.
Partners that leverage the NICE CXexchange and the internal NICE Content Hub repository - for all the NICE our Sales and Marketing teams - have seen an increase in opportunity identification.
Please reach out to your NICE DEVone contact for any questions on how to present your solution in these 'windows to the world'.
We’re thrilled to see the innovations and use cases partners are developing around Agent Assist and Virtual Agent applications. As your development teams build these integrations, it’s important to remember security best practices. For example:
Do not expose sensitive credentials. Your developers should treat your app’s credentials just like you would a private username and password – if a bad actor had access to your personal Facebook account, they could make inappropriate changes. With the proper CXone credentials, bad actors may be able to retrieve and modify data on your customers' CXone tenants.
You may want to remind your developers to:
If necessary, your developers can review the getting started page in the developer portal. The instructions on that page help ensure that your developers used the correct authentication method for your app type.
This year, NICE gathered the industry’s top CX leaders, partners, and analysts for the second season of The Room Where It Happened. As businesses look to transform customer service into a strategic advantage, customer service automation has taken center stage. Central to this transformation is how NICE empowers businesses to leverage automation, creating real, measurable value and driving operational efficiency across industries worldwide.
We would like to remind all DEVone partners of the excellent opportunity to sponsor the NICE Interactions 2025 client conference. The sponsorship brochure for the Americas (Las Vegas) and for the NICE Interactions International (London) are available on the NICE website - DEVone discounts are aligned to the new DEVone benefits table. Don't hesitate to reach out for any question.
Global EcoSystem & DEVone Executive
DEVone Suite