Patron API - v17.0

The Patron Services API is a collection of API calls that can be used to create patron-facing applications. A few examples may be:

  • Mobile application that allows a patron to request a call back at a future time
  • Web site that allows users to request a live chat session with an agent
  • Applications or services that create "work items" to be routed in the NICE inContact system (such as routing trouble tickets or sales opportunities from a web request, or from a process that is monitoring a CRM system.)

General Requirements

To use any of the NICE inContact APIs in your application, you must have an API authentication token from the token service. See the API authentication token tutorial for information on what type of token is needed for your application and the getting started tutorial to get to know how to get an API authentication token.