API Headers Updated for AWS Customers :
An alternative status description header has been added for customers using AWS. This header is called icStatusDescription and it is added to all responses from API or authorization servers that have a status description included.
After March 31, 2018, inContact will no longer support the use of TLS 1.0 encryption in IC Central, WFM/WFO, API or other web- or browser-based interfaces. This change is required for inContact and our partners to maintain security and to be compliant with PCI DSS (Credit Card) standards for network security.
The new minimum standard for https web based browser connections will be TLS 1.1, or TLS 1.2. All new and up-to-date browsers and browsers indicated as compatible with our services in our documentation will support these higher levels of encryption.