Studio is a scripting tool that you can use to customize CXone to meet the needs of your organization. You can customize your contact center's routing flow by including ASR, IVR menus, or virtual agent bots. You can also manage API calls and integrations to third-party systems.
Studio has a visual, drag-and-drop interface, so you don't need extensive scripting experience to create basic scripts. You can create more complex scripts including custom scripting code.
Sample Studio ScriptsThe scripts are intended to give you a starting place in developing scripts for your organization. You can download and customize them for use in your environment.