Consumer data protection is regulated in many places around the world. A notable example is the European Union's General Data Protection Regulation (GDPR). Because GDPR is a template for many other regulations, CXone uses its requirements as the template for privacy features. These regulations require companies that collect personal information about consumers to provide certain rights for those consumers. Because CXone stores and processes this type of information, you can respond to privacy requests from your customers, including erasure. This page guides you through the process of submitting erasure requests. If you have other types of requests, contact your CXone Account Representative.
Data subject erasure requests must include a corresponding data subject identifier. This is information that identifies the data subject, such as an email address. CXone supports both email addresses and telephone numbers for erasure requests. You can also create an integration where your back-end systems submit the requests automatically.
Permission: To access Erasure API, you need to enable Privacy -> Erasure permission.